Services

Area and oriental rug cleaning in North and Central New Jersey

Dusted first, washed to the fiber, dried flat.

5.0 from 168 Google reviews 24 hours, by appointment

A rotary floor machine working across a deep pile blue rug laid out on a tiled washroom floor, an operator in rubber boots behind it.

reference photograph, not one of our jobs

Rug cleaning

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Scope

What this covers

An area rug is cleaned to its own fiber and its own dye system, because wool, silk and a hand knotted foundation behave nothing like wall to wall synthetic carpet. Dry soil comes out before any water goes in, the wash is matched to what the fiber will take, and the rug is dried flat under airflow. A rug that has been through a flood is handled by the same restoration technicians and is treated as urgent.

  • A fiber and dye stability check before any water touches the rug
  • Dusting to drive out the dry soil a vacuum cannot reach
  • A pH appropriate wash matched to the fiber and the dye system
  • Rinsing until the water runs clear, so no detergent stays in the foundation
  • Controlled flat drying under airflow, never in direct sun
  • Collection and return for a rug that has to leave the room

Detail

Why a rug is cleaned in three separate stages

A rug is loose on the floor instead of fixed to it, so it can be dusted, flooded with rinse water and dried flat in a way wall to wall carpet never can. Each stage undoes a different kind of damage, and doing them out of order wastes the ones that follow.

Rug Cleaning Drawn from the standard. This is a drawing and no reading on it is live.

Drawn from the standard. This is a drawing and no reading on it is live. A wool rug is dried fully before it goes back down.

Dust
Vibration and air drive dry soil out of the foundation. Water first would turn that soil into mud.
Wash
A pH appropriate solution matched to the fiber, then rinsing until the water runs clear.
Dry flat
Flat or over a pole under airflow, never in the sun, which fades color and sets creases.

Common questions

What people want to know before booking

Do you clean wool and oriental rugs?

Yes. The fiber and the dyes are tested for stability first, and the wash is matched to them. Wool and silk hold water and give up dye more readily than synthetic carpet, so both the solution and the drying are gentler and slower.

Can the rug be cleaned in my home?

A smaller rug can be cleaned in place on a protected floor. A rug that needs full dusting, an immersion wash and flat drying is collected and returned, because a living room floor cannot rinse a rug or dry it flat under airflow.

What happens to a rug damaged by a flood?

It is treated as urgent. Natural dyes in wool and silk migrate while the rug stays saturated, and a wet corner can become permanent color movement across the field within a day or two. Getting the rug up off the wet floor and into controlled drying quickly is usually what separates a restoration from a loss.

How long does it take?

The written estimate says when the rug comes back, because the answer depends on the rug. Full submersion, heavy soil, a contaminated water source or a repair to the fringe all add time, and each is named in the estimate before anything starts.

The method

Dry soil comes out before any water goes in

A residential wool rug can hold well over a pound of dry soil per square yard before it starts to look dirty, and almost all of it sits down in the foundation where a vacuum cannot reach. Dusting uses vibration and moving air to drive that particulate back out of the weave. It removes the most allergen of any stage, and it has to come first: water introduced into a rug that has not been dusted turns dry soil into mud and binds it to the fibers.

How wool and silk behave in a wash

Wool is hygroscopic, which means it takes moisture out of the air and gives it back. In a humid North Jersey summer a wool rug holds more water than it looks like it is holding, and soil trapped in the foundation becomes food for the bacteria that produce the odor. Silk carries the same natural dyes and bleeds the same way, so the fiber and the dyes are tested before the wash is chosen.

Rinsing until the water runs clear

After the wash the rug is rinsed repeatedly until the water coming out of it is clear. Detergent left in the foundation causes rapid resoiling and can irritate a sensitive occupant. Multiple rinses matter more on a rug than on carpet, because a rug foundation holds the residue where nobody can see it.

Drying flat, and never in the sun

Controlled drying happens flat or over a pole with airflow across the rug. Direct sun fades the exposed side within a single season and sets creases into a damp foundation. A wool rug goes back down only when it is dry through, because a rug put back damp holds that moisture against the floor underneath it.

A rug that has been through a flood

A wet rug on a wet floor keeps both of them wet. Natural dyes in wool and silk bleed while they stay saturated, and color migration that starts as a wet corner can become permanent across the field inside twenty four to forty eight hours. A rug that met contaminated water is dusted, treated with an appropriate antimicrobial, then fully immersed and rinsed until clear.

Fringe, foundation and the repairs a wash cannot do

Fringe wicks soil out of the body of the rug and usually needs its own attention. A cotton foundation that stayed wet can develop dry rot, which shows as brittleness along a fold and needs a repair. Both are identified at the estimate, so no rug is washed on the assumption that washing fixes a structural problem.

The floor and the pad while the rug is up

Clean the floor under a rug while the rug is out, because the grit that lives there is the grit that gets ground back into the pile. A quality felt and rubber pad protects the foundation, and a crumbling foam pad can adhere to a floor finish and do more damage than it prevents.

Rotation, sun and wear

Turn each rug one hundred and eighty degrees each season, because a room wears a rug unevenly and turning it evens out both the fading and the traffic. Vacuum both sides while it is up, and look at the back for foundation wear, loose ends and pet damage.

Storing a wool rug

A rug going into storage must be professionally cleaned and completely dry first. Moths and carpet beetles are drawn to the soil, food residue and protein in a dirty rug, not to clean wool, so a rug put away soiled is the one that comes out damaged. Roll it pile side in around a tube and keep it off a concrete floor.

Collection, return and the written estimate

Collection and return covers Passaic, Essex, Hudson, Union, Bergen and Morris counties, so nothing has to be carried anywhere. The technicians are IICRC certified and the products are EPA registered and described as safe around pets and children.

Before you call

Frequently asked questions

Question 1: Is the rug cleaned in my home or taken away?

Both happen. A small synthetic rug is cleaned in place on a protected floor. A wool, silk or hand knotted rug that needs dusting, immersion and flat drying is collected and returned, and the written estimate says when it comes back.

Question 2: Why does wool need a different method?

Wool absorbs and releases moisture from the air and holds water longer than synthetic fiber, and its natural dyes move while it is saturated. A wash that is fine on a synthetic carpet can strip color from wool, so the solution, the rinse and the drying are all matched to it.

Question 3: Can a rug soaked in a flood be saved?

Often, if it is moved quickly. Dye migration in saturated wool and silk can become permanent within twenty four to forty eight hours, so the rug is lifted off the wet floor and put into controlled drying first.

Question 4: Will cleaning remove the pet odor from my rug?

Usually, when the source is reached. Urine soaks through into the foundation and the backing, so the rug has to be flushed and rinsed. An odor that returns means material is still affected, and that is said at the estimate.

Question 5: How should I store a rug over the summer?

Clean and fully dry it first, then roll it pile side in around a tube and wrap it in a breathable material such as Tyvek or cotton sheeting. Plastic is not breathable, and concrete is the wrong floor to leave it on.

Customer reviews

5.0 from 168 Google reviews, opens in a new tab
“We had an unexpected shower leak due to an incorrect installation by the previous owners. The team arrived the SAME DAY to diagnose the issue, and within 24 hours, the repair crew was on-site to resolve the problem.”
Kaiden Braxton · · 5 stars on Google,

“DHL did a fantastic job restoring our home after water damage. They were efficient, communicative, and the results are amazing. Thank you!”

Yohnny Cambero · ·

“Water damage is stressful, but DHL made the restoration process smooth and easy. Fast, reliable, and professional service. Highly recommend!”

Veronica Hernandez · ·

Read them all on Google, opens in a new tab

Estimate request

Tell us what needs cleaning

Tell us the rooms, the surfaces and the address, and attach a photograph of the affected area if you have one. You receive a written estimate before any work begins, with no obligation.

Written estimate, no obligation Answered any hour at (908) 520-8698 5.0 from 168 Google reviews EPA-registered products, safe for pets and children

Written estimate

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