Bergen County

Water damage restoration, mold remediation and cleaning in Franklin Lakes, NJ

Franklin Lakes is a borough in Bergen County, and the whole of it is inside the service area for water damage restoration, mold remediation and cleaning.

5.0 from 149 Google reviews 24 hours a day, by appointment Updated 2026-10-15
The eight counties Eight counties, 228 towns. Drawn from the standard. This is a drawing and no reading on it is live. Tide line Saddle River Overpeck Creek Franklin Lakes Bergen70 towns
Eight counties, 228 towns. Bergen County, 70 towns.

Service details · Bergen County

Services

What we handle in Franklin Lakes

About our service in Franklin Lakes

It is the third largest municipality in the county by area at 9.88 square miles, of which 4.75 percent is water, with numerous lakes and ponds inside the borough, including Bakers Pond, Crystal Lakes, Hopper Lake and Shadow Lake. All work is performed at the property.

The borough holds 4,051 housing units over 9.41 square miles of land, a density under 400 units per square mile, and fourteen National Register listed houses stand along Franklin Lake Road, Woodside Avenue, Ewing Avenue and Pulis Avenue. Locally the place is read by its sections, Bakers Pond, Blauvelt Lakes, Campgaw, Crystal Lakes, Ferdinands Mills and Hopper Lake. Becton Dickinson headquarters and the Reaction Motors Rocket Test Facility are here. For a wet floor none of that matters as much as what the floor is made of, so the first question on the phone is about the material under the water.

Standing water in a basement starts a clock

Wet carpet does not fail on appearance, it fails on time and on what was in the water. Clean water caught in the first day or two usually comes back with extraction, a new pad and structured drying. Water that stood longer, or that came from a sewer line or a flooded yard, is a category 3 loss, and carpet and pad in that condition are removed rather than cleaned. The decision is made with a moisture meter in the pad and the subfloor, because a pile that feels dry on top can sit on a soaked pad and a damp slab underneath it.

A borough that is almost five percent water

Franklin Lakes is the third largest municipality in Bergen County by area at 9.88 square miles, of which 4.75 percent is water, and the borough holds numerous lakes and ponds, among them Bakers Pond, Crystal Lakes, Hopper Lake and Shadow Lake. Near open water a basement can take on moisture through a foundation wall without any visible leak, and the signature is a damp band low on the block with efflorescence on the face of it. Readings are taken at marked points up the wall and on the slab, and the readings decide what comes out and what dries in place.

What the meter decides, and what it does not

Category and class are assessed to the ANSI IICRC S500 standard before anything is moved. Category describes how clean the water was when it arrived, class describes how much material is wet and how tightly it holds water, and the two together size the job. Extraction follows the assessment, drying follows extraction, and a moisture meter rather than a calendar decides when the drying stops.

Structural drying is sized to the wet material. Fixed monitoring points are set on the wet walls and floors and read each visit, and the equipment leaves when those points come back to normal against an unaffected part of the same assembly. A slab and a plaster wall release water at different rates, so one room can be finished while the next still runs air movers.

When water becomes a mold job

Growth needs moisture, a food source and time, and drywall paper, carpet pad and wood framing supply the first two in any house. The widely cited drying window is 24 to 48 hours, so a leak that has run quietly behind a cabinet or under a stair for weeks is past it. A stain on a ceiling, a musty odor in a closed closet or a floorboard lifting near a bathroom wall are all late signals.

Mold work runs under containment with HEPA filtration. The colonized material comes out, the space is dried, and the result is written down. Containment matters because cutting material without it moves spores into rooms that were clean, and a job that skips it often ends with a second complaint in a different part of the house.

Carpet, rugs and upholstery after the water is gone

Carpet is cleaned by hot water extraction with the method matched to the fiber, and fiber is identified before anything gets wet, because wool and a synthetic pile want different chemistry and different heat. Drying time depends on the season and the carpet. In warm, dry weather most carpet is dry within hours. In winter or humid weather, thick or dense carpet can take up to 48 hours.

Upholstery is cleaned to its W, S, WS or X code, matched to the fabric, and is usually dry in about four to eight hours, longer in cold or humid weather. A wool rug lifted off a wet floor is dried fully before it goes back down, because a rug returned damp to a cool floor will hold odor and mark the boards under it.

Service area

Where in Franklin Lakes

Franklin Lakes is read locally by its sections, Bakers Pond, Blauvelt Lakes, Campgaw, Crystal Lakes, Ferdinands Mills and Hopper Lake, and all of them are covered. Carpet cleaning, rug cleaning and upholstery cleaning are offered across the borough by the same technicians who handle the water and mold work.

ZIP code covered in Franklin Lakes: 07417.

Nearby

Nearby towns we also cover

Customer reviews

5.0 from 149 Google reviews

Word for word from the Google listing. Names, wording and dates are the reviewers' own. Read them all on Google, opens in a new tab.

I discovered mold on the carpet in my attic room and contacted DHL for help. Their team responded quickly, arrived as soon as possible, and conducted a thorough inspection. They clearly explained the situation, developed a detailed scope of work, and completed the entire job within just one week. The whole team was professional, courteous, punctual, and respectful throughout the process. I truly appreciated their prompt response, attention to detail, and commitment to getting the job done efficiently. I’m very satisfied with their service and would highly recommend DHL to anyone in need of professional mold remediation. Thank you to the entire team for a job well done!

Rinat Morad · · a week ago · Google

We saw that the doors to our closets were stuck, and later we found damage to the floor from water coming from an old pipe nearby. It was helpful that the repair experts talked about how materials can be affected over time by trapped humidity. The place where they dried things was clean and strangely quiet. Now the closet feels like it did before.

Kathleen Torres · · 4 months ago · Google

Leo and Christian did an outstanding job from start to finish. They gave thoughtful, honest advice about what was best for my home, offered a more than fair price, and handled the work with care. I’d absolutely recommend them to anyone in need of remediation services.

Jereme Johnson · · a year ago · Google

Frequently asked questions

Questions from Franklin Lakes customers

Question 1: A pipe let go in my Franklin Lakes basement. What happens first?

First the water is graded and the loss is classed to the ANSI IICRC S500 standard before anything is moved. Extraction comes next, then drying. Fixed monitoring points are set on the wet walls and slab, and the equipment stays until those readings come back to normal. A written estimate is given before any work begins, with no hidden fees.

Question 2: I can smell something musty in a closet in my Franklin Lakes house. Is that mold?

Odor in a closed space is usually moisture that has been there a while, and the common drying window of 24 to 48 hours has long passed by the time anything smells. The source is found and read with a meter first. If there is growth, the work runs under containment with HEPA filtration, the colonized material comes out, the space is dried and the result is written down.

Question 3: How long will my carpet in Franklin Lakes take to dry after cleaning?

It depends on the season and the carpet. In warm, dry weather most carpet is dry within hours. In winter or humid weather, thick or dense carpet can take up to 48 hours. Upholstery is usually dry in about four to eight hours and longer in cold or humid weather. The fiber is identified first so the method matches what is on your floor.

Question 4: Is there somewhere in Franklin Lakes I can drop off a rug, and when can you come?

No. This is a service area business with no storefront, no street address and no drop off point, so all work is performed at the property, including rug cleaning. Appointments are taken at any hour. A person answers at any hour and a crew dispatches to your street, with the technician calling back with an arrival time.

Estimate request

Tell us what happened in Franklin Lakes

Tell us the rooms, the surfaces and the address, and attach a photograph of the affected area if you have one. You receive a written estimate before any work begins, with no obligation.

Written estimate, no obligation Answered any hour at (908) 520-8698 5.0 from 149 Google reviews EPA-registered products, safe for pets and children

Written estimate

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